Job Details
  • Reference216770
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeFull Time
  • Posted23 days ago
  • ConsultantAlly Yeung


  • Drive the implementation and execution of corporate clienteling programs and practices across the HK & Macau, in order to recruit new customers and increase loyalty among existing ones
  • Manage and coordinate the deployment of all process, tools and training, relative to the brand Clienteling Approach, including the launch and follow-up of the Clienteling tool in selected stores
  • Provide support and guidance the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) in order to reach business goals
  • Share, encourage and follow-up on Best Practices within stores, with a specific focus on flagship and clienteling driven stores
  • Partner with 3rd party such as malls VIP clubs and private membership clubs to acquire potential clients


  • Contribute in the design/planning and lead the regional execution of VIC events conducted centrally and locally, and evaluate effectiveness of all strategic and tactical activities
  • Work collaboratively with local General Managers and Store Management teams, to ensure objectives are set, measured and achieved to drive growth of our top clients' business in the region


  • Analyze market and customer reports
  • Support and enhance a Company Customer centric culture at regional level
  • Share customer knowledge and insights through an effective information flow


  • Minimum of 5 years experience in retail, solid experience in Client Relationship Management
  • Degree holder in Marketing, Business or related discipline preferable
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
  • Commercial awareness and strong business acumen
  • Strong analytical and numerical skills
  • Strong verbal and written communication skills and excellent organizational skills
  • Proficiency with Microsoft Office, in particular Excel and CRM systems
  • Fluency in English (Mandarin and/or Cantonese would be an advantage)