Job Details
  • Reference255176
  • LocationHong Kong
  • SalaryHK$22000 - HK$28000 per month
  • Job TypeFull Time
  • Postedabout 2 months ago
  • ConsultantSukie Leung

Job responsibilities:

+ Provide high standard of customer service in center
+ Work with stores, office and other related parties to identify the business needs on call center
+ Provide excellent customer services in respect of the Group standard and guidelines
+ Responsible for the performance goals of the team including service levels, abandonment rate, call quality and accuracy + Answer daily phone calls and email queries from customers
+ Handle ad hoc duties as assigned
+ 6 Rest day, Sunday off
+ Daily working hour: 10:00 - 19:00

+ Diploma degree or above equivalent in any discipline
+ Independent and able to work under pressure
+ Good team player and customer-oriented
+ Excellent communication, presentation and problems solving skills
+ Fluent in both verbal and written in English and Chinese (Cantonese and Mandarin)
+ Proficient in computer applications, such as MS Office, Chinese typing and English typing