Job Details
  • Reference216770_1629452029
  • Location
  • SalaryNegotiable
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantAdel Leung
  • Consultant emailEmail Adel

CLIENTELING

  • Drive the implementation and execution of corporate clienteling programs and practices across the region, in order to recruit new customers and increase loyalty among existing ones
  • Manage and coordinate the deployment of all process, tools and training, relative to the brand Clienteling Approach, including the launch and follow-up of the Klienteling tool in selected stores
  • Provide support and guidance the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) in order to reach business goals
  • Share, encourage and follow-up on Best Practices within stores across Asia Pacific, with a specific focus on flagship and clienteling driven stores

VIC ENGAGEMENT

  • Contribute in the design/planning and lead the regional execution of VIC Initiatives (e.g., Fashion Shows, dinners) conducted centrally and locally, and evaluate effectiveness of all strategic and tactical activities
  • Work collaboratively with local General Managers and Store Management teams, to ensure objectives are set, measured and achieved to drive growth of our top clients' business in the region

CUSTOMER KNOWLEDGE

  • Analyze market and customer reports
  • Support and enhance a Company Customer centric culture at regional level
  • Share customer knowledge and insights through an effective information flow

Requirements

  • Minimum of 5 years experience in retail, solid experience in Client Relationship Management
  • Degree holder in Marketing, Business or related discipline preferable
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
  • Commercial awareness and strong business acumen
  • Strong analytical and numerical skills
  • Strong verbal and written communication skills and excellent organizational skills
  • Proficiency with Microsoft Office, in particular Excel and CRM systems
  • Fluency in English (Mandarin and/or Cantonese would be an advantage)