Job Details
  • Reference22070_1612780796
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeFull Time
  • Posted29 days ago
  • ConsultantAlly Yeung
Responsibilities:
  • manage the high customer segment to achieve the business target, turnover, and enhanced customer satisfaction
  • promote a full-range of products and services to build customers relationships, enrich customer experience and achieve total customer experience
  • propose CRM strategies to create and sustain business competitive advantages for business growth
  • identify business opportunities and develop effective marketing / loyalty programs to engage and retain long-term relationship with segment customers
  • define loyalty measurements and benchmarks and monitor expenditure on loyalty programs within approved budgets
  • continuously reviews and improves operation's efficiency and performance to provide high standard service to the segment customers
  • closely work with internal and external stakeholders and address customer concerns as appropriate while balancing commercial needs of the business
Requirements:
  • a Bachelor degree in Business Administration, Marketing, Communications or related discipline
  • 10 years' managerial experience or above in customer service environment, with extensive exposure in customer relationship management
  • experience in market intelligence, customer loyalty marketing, channel product marketing and communication strategies
  • experience in consumer and enterprise research on consumer behavior, and project coordination
  • proficient understanding of customers' needs and marketing responses of different segments
  • expertise in transforming business analytics into insights for effective customer relationship programme delivery
  • fluency in written and spoken English and Chinese, which includes Cantonese and Putonghua

Interested parties please click "Apply Now" or contact Ally Yeung on +852 2833 4127 for more information.