Job Details
  • Reference239710_1632999962
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeFull Time
  • Posted28 days ago
  • ConsultantAdel Leung
  • Consultant emailEmail Adel

Job responsibilities:

  • Monitor the call center system
  • Work with stores, office and other related parties to identify the business needs on call center and develop call center strategy and work process.
  • Provide excellent customer services in respect of the Group standard and guidelines.
  • Prepare report for analysis of the call center and make recommendation to the management.
  • Responsible for the performance goals of the team including service levels, abandonment rate, call quality and accuracy.
  • Answer daily phone calls and email queries from customers
  • Handle ad hoc duties as assigned.

Requirement:

  • Independent and able to work under pressure
  • Good team player and customer-oriented
  • Excellent communication, presentation and problems solving skills
  • Fluent in both verbal and written in Japanese and Korean
  • Familiar in computer operation