Job Details
  • Reference237553_1630310728
  • Location
  • SalaryNegotiable
  • Job TypeFull Time
  • Posted25 days ago
  • ConsultantKarl Li

Responsibilities:

  • Support APAC customers for incidents sccording to ticketing system via call and email or onsite support.
  • Coordinate with team to discuss and resolve product quality issues raised by customers timely.
  • Address customer issues in a timely manner to ensure customer satisfaction on the response and corrective action.
  • Communicate and escalate the unsolves cases to other teams if required.
  • Manage and update incident reports.

Requirements:

  • Degree holder in Computer Science or related disciplines.
  • Min. 2 years of experience in customer-facing IT support.
  • Proven track record in supporting appiications/servers/network devices.
  • High proficency in English; proficency in Cantonese or Mandarin is preferred but not a must.