Job Details
  • Reference15158_1619690987
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeContract
  • Posted14 days ago
  • ConsultantErnest Hung
  • Stable environment
  • Competitive remuneration package

Responsibilities:

  • Helpdesk support for users (faculty, students and staff)
  • Provide onsite IT/AV helpdesk support for programs and events, work outside normal office hours will be required frequently
  • Provide 1st line IT/AV diagnosis & office equipment support for hardware and software issues, escalate faults as necessary, and organize technical support and follow-up
  • Handle network issues reported by users, user requests and enquiries
  • Provide day-to-day system administration and technical support services
  • Set up and maintain IT equipment (including the physical installation and patching of network equipment) on campus including Windows/Mac PCs/laptops, virtual PCs
  • Assist in performing hardware and software installation, configuration, procurement process and IT equipment house-keeping
  • Maintenance of audio-visual equipment including data projectors, video conferencing, remote teaching, class/event recording and sound systems in the campus
  • Carry out scheduled system maintenance works and equipment testing procedures
  • Provide routine health check for the IT/AV system and infrastructure
  • Conduct regular inventory and documentation check and update; replenish supplies
  • Coordinate with Global IT teams, Business Units, external vendors and service providers on services delivery and support
  • Assist in training staff on the use of Windows and MacOS applications and AV equipment as needed

Requirements:

  • Degree holder in Information Systems, Computer Science or other related disciplines. Candidates without degree may be assessed based on work experience
  • At least 3 years of relevant experience in IT and 1-2 years of AV setup and operation experience
  • Good technical knowledge on server, web, mobile, Cloud technology, PC configurations and troubleshooting
  • Experience with CISCO, Crestron control systems and Mediasite Video Management system, mobile apps, web conferencing, Teleconferencing, and Video Conferencing systems
  • Proficient in Microsoft Office and Adobe
  • Able to read and follow process-flow and network diagrams for diagnostic purposes
  • Fluent in English and Cantonese required. Mandarin will be preferred.

Interested parties please click "Apply Now" or contact Ernest Hung on +852 2833 4198 for more information.

Interested parties could also send your full resume with expected salary to ernest.hung @ chandlermacleod.com . Successful applicants will be contacted within 2 working days.