Job Details
  • Reference237184_1626339918
  • Location
  • SalaryNegotiable
  • Job TypeContract
  • Posted22 days ago
  • ConsultantErnest Hung


Role & Responsibilities:

  • Maintain a good service delivery of computer hardware, software problems, network issue, some of workflow system's simple inquiry, apple mobile phone and telephony connection/configuration support
  • Manage the helpdesk call, logging system, ensure ticket's context, provide IT technical support
  • Assist in compliance with software license requirements and hardware's malfunction, and escalate the support to vendor or relevant teams if necessary
  • Support and maintain mobile device
  • Be one of the process owners for employee's onboarding and offboarding
  • Cooperate with global and regional team for new guidance/policy
  • Conduct user training for new deployment or system upgrade
  • Follow corporate and ISO standards, guidelines and procedure for system, Network and security implementation & support.
  • Monitor service desk calls, response times and customer satisfaction
  • Coordinate system maintenance and monitoring activities
  • Manage the rotation support, performance appraisal and career path planning for helpdesk team members



Requirements:

  • Degree holder
  • 5 years' service desk or infrastructure related working experience
  • 2 years' leadership experiences
  • Proficient in Cantonese, English and Mandarin
  • Experience/ certification related to the followings would be preferred:
    • Microsoft Active Directory
    • McAfee ePO administration for antivirus and Disk Encryption
    • Mobile device
    • Network client configuration and troubleshooting
    • Microsoft Office 365
    • Voice system : PABX, IP Phone
    • Video Conference System (e.g. Microsoft teams, Cisco WebEx, Zoom)
    • IT Management framework such as ITIL certification

Interested parties please click "Apply Now" or contact Ernest Hung on +852 2833 4198 for more information.

Interested parties could also send your full resume with expected salary to ernest.hung @ chandlermacleod.com . Successful applicants will be contacted within 2 working days.