Job Details
  • Reference21735_1601025894
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantAdel Leung
  • Consultant emailEmail Adel

Responsibilities

Sales

  • Shares yearly objectives - agreed upon with the Head of Retail - with Store Managers and ensures constant monthly follow-up, proposing and implementing possible corrections in case of variance
  • Guarantees regular presence in Stores in order to support Store Managers and Staff
  • Implements ways to boost store's sales and maximize sales during full margin periods to ensure that all discount policies are properly followed during regular as well as sale periods.
  • Supervises accurate stock levels and appropriate product mix by monitoring inventory and co-operating with the merchandising team
  • Works with the Visual Merchandising team to implement and monitor corporate merchandising programs, in line with Corporate Standards. Supports Store
  • Managers on the maintenance of shop windows and display taking into onsideration stock levels, climatic conditions and Store location.
  • Ensures that all policies about Product Handling (product delivery, stocking packaging, ODG and defective, etc.) are properly implemented
  • Constantly minimizes Loss Prevention issues by supporting Store Staff

Customer Relationship Management

  • Ensures development of the customer portfolio and specifically of VIP Clients
  • Promotes "one to one relationship" with VIP clients
  • Constantly communicates the importance of the Shopping Experience to Store Staff and monitors Customer Satisfaction. Provides coaching on a daily basis in order to guarantee appropriate standards. Takes actions to improve customer services and handles customer complaints if required
  • Supervises and supports "in-store events" and provides feedback to HQ

Store Staff

  • Selection and recruitment of appropriate Store staff in cooperation with Store Managers and HQ HR Department.
  • Delivers on-site educational programs for continuous development of the staff and seasonal update for inter-departmental personnel where and as required.
  • Provides ongoing feedback and evaluation of performance.
  • Supervises adequate roster and administers leave application - prepared by the Store Manager - to ensure adequate staffing at Store Level Ensure a standard uniform to all staff and coordinate the order each season
  • Procedure Communicates the Company's policies, memorandums and general information to the staff to ensure alignment with Corporate Standards and among Stores.
  • Ensures that all policies & procedures (inventory, bargain sales, product handling etc.) are properly implemented at Store Level.

Management of Inventory

  • Ensure the planning, management and control of activity connected with inventories providing appropriate reports in collaboration with the Functions involved. (Logistic, IT, Finance, Stores)
  • Ensure the definition of goods placement and rationalization of spaces incollaboration with the Logistic Department.
  • Ensure the standard organization for all stockrooms. Provide support and training for all store stock manager and all staff on existing product and stock management procedures and their updating. Ensure their implementation.
  • Implementation and supervision of "Return of end of season product".

House Keeping - Maintenance

  • Ensures an impeccable image inside and outside Stores, promptly intervening upon necessity
  • Constantly monitors Service levels of the market/competitors in order to propose possible interventions
  • Coordinates time - specific interventions between I.T. Dept. and stores concerning possible SAP or cash till malfunction

Reporting

  • Supplies monthly quality and quantity reports about:
  • Sales trends and budget variations
  • Activities implemented in the Areas (selection, training, meetings, openings …)
  • Competitor's analysis (new openings, events, product, etc.)
  • Information concerning social and cultural events
  • Regularly communicates all important market information to management

Management coordination for Store openings

  • Definition and preparation of work plan concerning the activities connected with store openings.
  • Implementation of work plan in collaboration with pertinent entities and departments.
  • Verification and supervision of all the activities connected with the work plan
  • Store opening management: delivery planning in cooperation with Logistics
  • Coordinate and control the design of the stockrooms layout, based on their peculiarities and of sales requirements in cooperation with Engineering, Logistic and Merchandising Departments.

Interested parties please click "Apply Now" or contact Adel Leung on +852 2833 4108 for more information.