Job Details
  • Reference15158_1620119542
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeContract
  • Posted9 days ago
  • ConsultantErnest Hung
  • Leading Asian banking corporation
  • Great exposure
  • Competitive remuneration

Responsibilities

  • Initiate and implement new ideas and strategy to drive digital adoption and digital channels capability
  • Support digital channel development and services for online and mobile banking
  • Liaise with UX team to improve mobile app design and user experience
  • Act as product manager to drive product roadmap of digital servicing capability
  • Define business requirements and design customer journey for digital servicing capability enhancements, review functional spec, cost estimation and solutioning from IT, and manage UAT
  • Design customer migration and communications plan through digital marketing campaigns and engagement efforts to increase channel usage
  • Monitor customers' feedback to identify areas for improvement
  • Collect and translate customer / frontline feedback into product features and enhancements
  • Ensure conformance to compliance and guidelines in digital product / service delivery

Requirements

  • Preferably degree holder or above; HD/AD or above with strong relevant working experience will also be considered
  • At least 5-8 years' related work experience with digital product management, internal banking, mobile app or digital project management in banking industry
  • Strong business, customer engagement & UX mindset
  • Good project management skill, familiar with agile methodology is preferred
  • Strong communication skills with proficiency in English and Chinese

Interested parties please click "Apply Now" or contact Ernest Hung on +852 2833 4198 for more information.

Interested parties could also send your full resume with expected salary to ernest.hung @ chandlermacleod.com . Successful applicants will be contacted within 2 working days.