Job Details
  • Reference245790
  • LocationHong Kong
  • SalaryNegotiable
  • Job TypeFull Time
  • Posted2 months ago
  • ConsultantAdel Leung
  • Consultant emailEmail Adel

Job Duties:

Training and Development

  • Be a strategic partner with Retail team to oversee, formulate and execute effective training and development initiatives that are aligned with business strategies as well as organizational plans
  • Collaborate with Regional Training & Local HR team to identify the training needs, and diagnose learning gaps of different levels of retail staff
  • Develop and drive a learning culture in the Boutiques and among the staff
  • Create the annual training plan, budget related costs and review the plan periodically
  • Lead the team to provide timely and effective trainings based on annual training plan
  • Work closely with the Boutiques to roll out training & development programs to uplift Brand image, service standard, selling techniques, clienteling and other soft skills etc.
  • Act as a Field Coach to Boutique staff to train the selling techniques and the clienteling skill in order to provide a best & unique experience to clients
  • Partner with internal parties, such as Merchandising, Client Development and Marketing teams to provide trainings in the period of new product launch or when the Boutiques have any special events
  • Collaborate with outside vendors to facilitate trainings programs when needed
  • Evaluate training effectiveness to make sure the skills & techniques learnt from the trainings are fully utilized
  • Regular update the training progress and prepare necessary reports for management review

People Management and Development

  • Translate the strategic business goals into concrete individual goals, monitor and assess to staff performance against their goals regularly to make sure the progress is on the right track
  • Delegate the job to the team in an efficient and effective manner
  • Provide directions and closely follow up with the team on the work progress
  • Manage the team with constructive & qualitative feedback and provide suitable coaching to them
  • Understand individual career aspiration as well as their potential for developing your staff to the next level

Requirements:

  • Diploma or university graduate in Fashion & Textile, Merchandising, Business Administration or related discipline
  • Minimum 12 years of relevant working experience with at least 6 years at supervisory level in luxury retail industry
  • Good communication and interpersonal skills
  • Excellent leadership and coaching skills
  • Service-oriented
  • Well-organized and detail-minded
  • Proficient in computer skill, particular PowerPoint
  • Familiar with luxury fashion industry
  • Able to work in a fast-paced and diverse environment
  • Proficient in Cantonese, Mandarin and English