Job Details
  • Reference15158_1624343133
  • Location
  • SalaryNegotiable
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantErnest Hung
  • Leading multinational Asia bank
  • Stable environment
  • Good career prospect

Responsibilities:

60% - Journey / UX design
40% - Research

  • Conduct research (e.g. competitor analysis, qualitative and quantitative research, usability testing) to develop insight-led research assets (e.g. personas, customer journeys)
  • Continuously capture insights from customer feedback, experiments, research, and data analysis to improve the customer journey
  • Distill complex challenges and processes into easy-to-understand solutions to design UX solutions that meet the needs of customers to drive better customer acquisition, onboarding and engagement
  • Produce user requirements specifications, personas, storyboards, scenarios, user flow diagrams, wireframes, design prototypes, and design specifications
  • Work closely with development teams to manage the design process, drive decisions, track design issues and ensure that design specifications are implemented

Requirement:

  • At least 5 years of experience as a user experience designer or similar role.
  • 1 - 2 years of experience in user research required
  • Rich experience of UX design across different applications - mobile, web, apps and external/internal facing platforms
  • Proficient in a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc) to business stakeholders
  • Working knowledge of user research methods such as usability testing, user interviews, survey design and A/B testing
  • Able to make use of research data to make informed UX decisions
  • Maintain an understanding of defined Customer Experience principles and reflect this in business recommendations
  • Understanding of service design is a plus

Interested parties please click "Apply Now" or contact Ernest Hung on +852 2833 4198 for more information.

Interested parties could also send your full resume with expected salary to ernest.hung @ chandlermacleod.com . Successful applicants will be contacted within 2 working days.