Analyst - Complaint Handling, Banking [Up to 23K/mth]

Job Responsibilities 

• Respond and resolve disputes across Wealth Operations in a timely and fair manner and create excellent customer relationships during the process and beyond.
• Provide our customers with a contact point to a skilled, knowledgeable case officer who has the authority and delegation to act on behalf of the customers.
• Responsible for the acceptance, investigation, and timely resolution of complex complaints received.
• Ensure all telephone calls/emails and correspondence received are answered or responded to in a timely manner and all customer contact is recorded in the appropriate systems.
• Work effectively with the relevant business units to obtain required account information for the resolution of a case within agreed Service Level Agreement time frames.
• Responsible for identifying, analyzing and reporting on possibly serious systemic issues.

• Bachelor Degree or above 
• At least 2-3 years relevant work experience in customer complaint handling within banking/financial services industry
• Strong command in Cantonese and English communication 
• Strong analytical and organizational skills 
• Strong sense of responsibility and ownership of tasks 
• Immediately available is highly preferred 

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