- Conduct user research to identify customer needs, pain points, and opportunities.
- Partner with Product Managers and cross-functional teams to define research objectives and support product strategy.
- Plan and execute end-to-end research across discovery, concept testing, and evaluation phases.
- Manage research operations, including participant recruitment, screening, scheduling, and logistics.
- Facilitate research sessions and gather actionable user insights through various research methods.
- Coordinate with external research agencies, ensuring quality, timelines, and budget compliance.
- Analyze research findings and translate them into clear, actionable recommendations.
- Present insights and recommendations effectively to stakeholders.
- Collaborate with design, project, and delivery teams to integrate customer insights into product decisions.
- Advocate for user-centered design and customer-focused thinking across the organization.
- Support UX Designers in developing and refining wireframes and prototypes for testing when needed.
Job Requirements
- At least 3+ years of experience in UIUX design research.
- Strong understanding of qualitative research methods, including interviews, focus groups, workshops, and usability testing.
- Experience with quantitative research, including survey design, data analysis, and combining qualitative and quantitative insights.
- Ability to select and apply the most appropriate research methods to solve business and user challenges.
- Hands-on experience managing the full research lifecycle, from recruitment and moderation to analysis and reporting.
- Strong stakeholder management and communication skills, with the ability to influence diverse audiences.
- Experience working with external research vendors and agencies.
- Excellent project management skills, with the ability to manage multiple priorities and tight deadlines.
- Curious and adaptable, with a willingness to explore new research approaches and methodologies.
- Strong analytical, strategic thinking, and problem-solving skills.
- Collaborative team player with excellent verbal and written communication skills.
- Understanding of UX fundamentals, including personas, user journeys, wireframes, and usability principles.
- Familiarity with design and research tools such as Figma, UserTesting, and Optimal Workshop.
