Role title: Junior Fraud Operations Specialist
Role duration: 12 months, renewable
Role location: Mong Kok
Principal responsibilities:
• Responsible for identifying fraudulent activity on various products, across multiple platforms, to protect Company assets and our customers
• Drive continuous improvement by identifying opportunities to streamline processes and automate manual tasks; coordinate follow-ups with stakeholders, track project progress, and manage milestones and deadlines through to delivery.
• Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process
• Leads by example and may assist with training and other departmental support as needed
• Support ad hoc tasks and initiatives assigned by the line manager, including urgent investigations, reporting requests, project-related activities, and administrative support (e.g., maintaining trackers/documentation, preparing meeting materials/minutes, and coordinating schedules and follow-ups) as needed.
Requirements:• Bachelor's degree or above in Finance, Accounting, Business, Risk Management, Criminology, Information Systems, or other related disciplines
• 1-3 years of relevant experience in fraud prevention, AML, compliance, risk operations, financial services, or related fields
• Fluent in English, Cantonese, and Mandarin, with the ability to communicate effectively in both written and spoken forms
• Proficient in Microsoft Office; experience with data tools or reporting systems is an advantage
Junior Fraud Operations Specialist - Banking (Up to $23k/mth)
Location
Yau Tsim Mong
Category
Financial Services
Salary
$20k - 23k/mth
