Our client is looking for a skilled Marketing/ Communication Executive
to manage the day-to-day operations of an interactive customer community for a leading bank. This community provides Mainland customers
with an online platform to exchange their banking experiences in HK and co-create banking journeys with the bank to best meet the needs of Mainland customers. It also promotes customer advocacy through word-of-mouth marketing.
Responsibilties:
• Reviewing posts and comments published in the community by members on a daily basis
• Responding to customer posts and answering simple, unauthenticated inquiries
• Staying alert to incidents and complaints and escalating them as appropriate
• Sharing engaging posts related to banking topics that Mainland customers are interested
• Compiling a monthly newsletter with a member activity dashboard
• Creating engagement activities to maintain member interest and participation
• The candidate may be required to work specific hours on weekends and public holidays based on business needs.
Requirements:
• University degree holder
• 3 - 5 years experience in social media content management in banking field
• Excellent communication skills in both verbal (Putonghua & Cantonese)
and written Chinese (simplified & traditional)
and English
• Have good understanding of social media trends and popular culture of Mainland China, with a good sense of humor
• Good analytical skills and attention to detail
Marketing/ Communication Executive - Banking (Up to $32k/mth)
Location
Yau Tsim Mong
Category
Sales & Marketing
Salary
$28-32k/mth
