- Influence the vision, strategy, and roadmap to help position the business at the forefront of customer experience design.
- Elevate design quality and practice, championing design thinking, and facilitating a culture of excellence and accountability.
- Ensure the highest standard of craft, clarity and creativity, across user experience (UX), user interface (UI) and user experience (UX) Writing, whilst working alongside a global team of Product Designers and supporting disciplines.
- Ability to translate complex financial services and regulatory requirements into simple, engaging and trustworthy digital experiences.
- Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value, ensuring the voice of the customer is embedded in every decision.
- Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences across all stages of the product development lifecycle.
- Realise the benefits of consistency and scalable design practices to deliver high quality experiences for diverse customers, championing a culture of inclusivity and valuing differences.
Job Requirements
- Proven experience designing digital products and services, with strategic responsibility and impact or connecting decisions to business and customer goals
- A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes.
- Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture.
- Experience in complex, regulated environments—ideally financial services.
- Working knowledge of accessibility standards and inclusive design.
- A collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts.
- Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences.
- Confidence mentoring others and contributing to a culture of growth and excellence.
- Immediately available is highly preferred but not a must
