- Act as a technical consultant and subject matter expert for marketing technology solutions for the marketing organizations at some of the most innovative companies in the world
- Drive multiple customer migrations or projects simultaneously; act as the technical point of contact for key GCR and APAC accounts
- Work closely with sales teams to unlock and develop new opportunities by developing a deep understanding of business goals and industry trends
- Implement processes defined by leadership; ensure timely resolution of support tickets and customer issues
- Collect customer feedback to translate customer issues into actionable product insights
- Understand and apply knowledge of products, technologies and business to build solutions to solve for problems at scale
- Build relationships with team members and cross functional partners
- Influence decision-making through presentation of data-centric business topics
- Participate in interviewing and on-boarding of new team members
Job Requirements
- Technical Degree or equivalent experience
- Combined experience as a Solutions Architect, Technical Consultant, Pre-Sales/Sales Engineer, or Solutions Architecture professional with client-facing experience
- Fluency in both Mandarin and English is a MUST
- Strong technical background with the ability to understand and advise on enterprise architecture, cloud systems, security, and integration
- Deep Identity and Access Management (IAM) expertise, with advanced hands-on knowledge of IAM, IDP/IDaaS, SSO, provisioning, and access governance tools
- Proven experience leading large-scale, global IAM projects end-to-end
- Demonstrated experience working with GCR (Greater China Region) clients
- Experience working with global and enterprise clients in high-stakes, business-critical environments
- Experience with web, mobile, or enterprise technology stack
- AI literacy — familiarity with generative AI tools and the ability to apply AI to improve workflows, productivity, and client solutions
- Knowledge of AdTech, Advertising, or Digital Marketing (Brand or Direct Response)
