Retaining skills and talent remains a strategic priority for any business operating in a competitive environment. To develop and grow the skills and opportunities of employees, organisations need access to a complete HR service which extends beyond recruitment, assessment and selection.
Chandler Macleod’s range of development tools and services are designed to enhance attraction, retention, culture change, talent engagement, leadership capability and organisational performance.
Our registered psychologists will partner with you to ensure you’re getting the best from your people at each level of your organisation. We look to develop the potential of individuals, as well as looking at how the individual impacts the team; how the team impacts the organisation; and ultimately how the organisation fulfils its strategy.
Our development services include:
Developing Individuals
Developing Teams
Developing Organisations
Individual Development
Outplacement and Career Transition
There are many reasons why organisations need to pursue outplacement or redundancy for employees - a change in structure, a need to respond to market downturn, relocation of facilities or perhaps a merger. Regardless of the reason, making staff redundant is a difficult process for managers, remaining staff, and of course those staff who are losing their jobs. At Chandler Macleod, we have considerable experience in providing outplacement support to companies, allowing them to achieve outplacement with dignity.
What is it
Outplacement and career transition programs prepare managers and employees for change and allow a planned approach that develops future career paths, manages risks to management, and maintains productivity with remaining employees.
How it can help your organisation
Redundancy can occur for many reasons including market downturns, restructures and mergers, but needs to be managed appropriately to avoid future risks to the organisation.
What we do
For those leaving, we offer one-on-one counselling and career coaching, workshops and training to assist with moving to the next career opportunity. For managers and key stakeholders, we offer support including advice on timing and approach. For remaining team members, Change Management workshops are important to minimise any negative impacts of the announcement.
Learning and Development
Learning and development programs can lift the performance of leaders and teams and enable an increase in productivity and the ability to take advantage of new business opportunities. Our learning and development programs are also a key part of succession planning and improving retention of employees.
What is it
Learning and development programs are designed to develop the performance, abilities and potential of individuals and teams, through a range of regular and on demand courses to meet the specific needs of the organisation.
How it can help your organisation
Learning and development programs can lift the performance of leaders and teams and enable an increase in productivity and the ability to take advantage of new business opportunities. Learning and development programs are also a key part of succession planning and improving retention of employees.
What we do
We partner with clients to develop programs that are based on best practice methodology and our psychological principles. Courses include (but are not limited to) leadership development, performance coaching, building innovative teams, Managing with Insight, building resilience, constructive communication, effective time management and presenting with presence.
Works well with
Retention and Succession Management
Coaching
Chandler Macleod Group’s coaching services offers a structured and purposeful approach to managing performance in the workplace, as it is based on asking questions to explore possibilities. The coached individual finds options and answers of their own volition, rather than the staff member being told answers. This approach often results in a high degree of ‘buy in’ to the goals and actions which come about through the coaching process.
What is it
Coaching focuses primarily on practical business outcomes, with a combination of training, teaching, motivation and management planning.
How it can help your organisation
Coaching can lead to improved productivity and performance not just from the individual coached, but also their teams, as managers are upskilled to be a mentor, motivator, guide, teacher, and facilitator to their staff.
What we do
Coaching is based on asking questions that encourage the participant to explore possibilities. The individual finds answers of their own volition, resulting in a high degree of commitment to the goals and actions which come about through the coaching process.
Works well with
Team Effectiveness, Succession Planning and Management, Retention and Culture Development.
Team Development
Team Development Services
Our team development programs improve team communication, working relationships, clarity of purpose and the ability to learn together as a team, through team workshops, executive strategic planning, high performance programs, team conflict interventions, values and purpose development and communicating and influencing skills.
What is it
Team development programs improve team communication, working relationships, clarity of purpose and the ability to learn together as a team, through team workshops, executive strategic planning, high performance programs, team conflict interventions, values and purpose development and communicating and influencing skills.
How it can help your organisation
The most common scenarios where clients will benefit from team development techniques include new members joining the team, new leadership, conflict, reactive rather than proactive work and project teams made up of specialists who need to work together to deliver an outcome.
What we do
Our team development programs are designed based on the specific needs of the team and follow a process of diagnostic phase, one-on-one feedback, team workshop, feedback of ‘where to from here’ information and ongoing follow up and action plans.
Works well with
Team Effectiveness, Succession Planning and Management, Retention and Culture Development.
Organisational Development
Organisational Development and Job Design
A critical part of organisational shaping is job design, where any new or changed positions that arise out of the organisational design process are identified and analysed. At Chandler Macleod Group, we work with you to build competency frameworks and robust position descriptions that provide your staff with clarity around their roles and the key performance indicators against which they will be measured and rewarded. This provides a strong platform for future recruitment, performance management, gap development and succession planning.
What is it
Aligns the form and function of organisations to achieve current and future goals. Positions are reviewed as a result of the Organisational Design process.
How it can help your organisation
Clients can achieve greater productivity and efficiency and clarity of purpose and intent, at an individual, team and organisational level. Provides a strong platform for future recruitment, performance management, gap development and succession planning.
What we do
Rather than focusing only on process or structure, we also address the need for change management, engagement, consultation and communication within the organisation. We build competency frameworks and robust position descriptions to provide clarity around roles and KPIs to deliver on organisational goals.
Works well with
Job analysis and talent mapping.
Culture Development
The link between culture, leadership and strategy, and its impact on the bottom line is now indisputable. Chandler Macleod can demonstrate your ROI from our services by looking at the direct link between our culture and leadership work with clients and the increase in their profitability and financial performance.
At Chandler Macleod, we believe that Organisational Culture is like a flow of water – left uncontrolled, it will go where it wants. But if you control it, it can be a source of great energy, which will have a positive effect on any business.
What is it
Following an assessment of an organisation’s culture, a development program is usually required to shape the leadership, mindsets, behaviours, structures, systems and symbols that will deliver on organisational strategy.
How it can help your organisation
There is likely to be a culture gap if a client is losing market share, struggling to attract and retain top talent, productivity is below desired levels and innovation is low. Alternatively, companies may be performing well but wanting to take new opportunities and provide an additional productivity lift.
What we do
We work in partnership with clients to align their culture to their strategy and develop programs that change the way people think, allowing them to work at their full potential, supported by consistent behaviours, symbols and systems. We look at the direct link between culture and leadership and its impact on profitability and performance.
Works well with
Organisational culture assessment.
Change Management
The vast majority of Chandler Macleod’s project work involves supporting organisations and individuals through change. Whether in understanding what needs to change and how, or changing culture, strategy, execution models, leadership approach, professional development or systems, Chandler Macleod has experience, tools and methodologies to assist.
What is it
Change Management programs help to manage the human element of change, bridging the gap between the current culture, teams, systems or processes and what is required to be successful in the future.
How it can help your organisation
Organisational restructures, mergers and acquisitions, and delivering new products in new markets can all be catalysts that require change management to facilitate new ways of working.
What we do
In partnership with the client, we draw on our extensive research and experience in psychological development to recommend the most effective change management strategy suited to the specific situation. With a focus on leadership and culture, we review an organisation’s strategy, execution models, professional development and systems to achieve the desired changed outcomes and performance.
Works well with
HR & Payroll Technology, Culture and Organisational design.
Succession Management
Through our Succession Management services, we work with you to develop career plans and business plans that will ensure human resources are available to deliver on your long term goals. Many organisations realise the potential risk of not having a succession plan, but only take action when it is too late – causing lengthy vacancies in key positions, rushed appointments or forcing unprepared leaders to step up at a major cost to all.
What is it
Succession Management develops career plans and business plans that will ensure human resources are available to deliver on long term goals.
How it can help your organisation
High performing individuals are less prepared to wait for undefined new career opportunities, while flatter structures often mean that career paths are unclear. Succession Management ensures business continuity, staff retention, long term growth and an attractive career path for high potentials.
What we do
Succession Management includes success profiling, identifying talent, assessing readiness and developing readiness. Actions can be taken both in a centralised and localised manner. In order to understand the risks, often organisations find it beneficial to conduct a Succession Risk Audit.
Works well with
Retention and Leadership development.
Our team of specialists behind your solution
Chandler Macleod Group’s HR Consulting specialists - one of Australia’s largest teams of registered psychologists who have been assessing and developing individuals, teams and organisations for over 50 years.
Contact your nearest branch to discuss Chandler Macleod Group’s HR Consulting services.